Customer referral program

Know a fitness business that would love Hapana

Refer another fitness business to Hapana and you’ll both receive $500 in Hapana credits when they become a customer. It’s our way of saying thanks and supporting ambitious studios and gyms as they grow.

Refer a business
How it works

Earn credits in just three easy steps

Fill in the form below

Tell us how to reach you and a little about the business you’re referring. It only takes a minute.

We'll take it from there

After you submit the form, we’ll connect with the business you’ve referred if Hapana sounds like a good fit for them.

You both receive $500 in Hapana credits

If your referral successfully becomes a Hapana customer, you’ll receive $500 in Hapana subscription credits — and so will they.

Have a business in mind?

Let’s get started.

Fill out the form below and we’ll be in touch shortly. You can tell us all about the business you’re recommending. We’ll handle the next steps.

Your details:

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The business you are referring:

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Add any helpful context about the business you’re referring, for example size, location, job title, segment or why they might be a good fit for Hapana. Feel free to add context that would help us reach out in a relevant way.
FAQs

Got questions? Here's everything you need to know.

What is a referral?

Understanding Referrals

A referral is a recommendation from one person to another, often used in business and healthcare contexts. It typically involves directing someone to a service or professional that can help them with their needs. Referrals can enhance trust and credibility, as they come from someone who has had a positive experience.

Types of Referrals

  • Personal Referrals: Recommendations from friends or family.
  • Professional Referrals: Suggestions from colleagues or industry professionals.

In many cases, referrals can lead to better outcomes, as they connect individuals with trusted sources.

How do I make a referral?

Making a Referral

To make a referral, you should first ensure that the person you are referring is a good fit for the service or professional you have in mind. Here are some steps to follow:

  1. Identify the Need: Understand what the person requires.
  2. Choose the Right Professional: Select someone who specializes in that area.
  3. Provide Information: Share the contact details and any relevant background information.

By following these steps, you can help someone find the assistance they need effectively.

What are the benefits of referrals?

Benefits of Referrals

Referrals offer numerous advantages, both for the referrer and the referred. Here are some key benefits:

  • Trust: Referrals come with a level of trust that cold calls or advertisements cannot provide.
  • Higher Conversion Rates: Referred clients are more likely to engage with the service.
  • Cost-Effective: Referrals can reduce marketing costs significantly.

Overall, referrals can create a win-win situation for everyone involved.

Can I refer someone anonymously?

Anonymous Referrals

Yes, it is possible to make an anonymous referral. This can be done by providing the necessary information without disclosing your identity. However, keep in mind that some professionals may prefer to know the source of the referral to better understand the context.

Considerations for Anonymous Referrals

  • Confidentiality: Ensure that the information shared respects the privacy of all parties.
  • Follow-Up: Be prepared for the referred person to reach out for more information.

Anonymous referrals can still be effective, but transparency is often beneficial.

What if the referral does not work out?

Handling Unsuccessful Referrals

Sometimes, referrals may not lead to the desired outcome. If this happens, it is important to handle the situation gracefully:

  1. Communicate: Reach out to the referred person to understand their experience.
  2. Learn: Use the feedback to improve future referrals.
  3. Support: Offer alternative options if the referral did not meet their needs.

By addressing unsuccessful referrals positively, you can maintain trust and improve your referral process.

Referral credits are issued as Hapana subscription or onboarding credits and applied to future invoices. Credits are non-cash, non-transferable, and valid for net-new Hapana customers only. Referral credits are calculated per brand, not per location, and are capped at eight successful referrals per customer per calendar year unless otherwise approved. Credits are applied up to the value of the referrer’s annual Hapana subscription within a 12-month period. Hapana reserves the right to decline referrals that are not a fit. Additional terms may apply.