You can't run what you can't see
Every system holds a piece of the truth and none of them agree. Hapana brings every location into one view - so you can see which sites are carrying the network, and act before the quarter's gone.
The network grew. The visibility didn't.
You added locations. The reporting didn't keep up, and now the bigger you get, the less you can see.
Every system holds a piece
Bookings in one place, payments in another, member data somewhere else again. None of them agree, so month-end becomes a reconciliation exercise instead of a decision.
You find out late
By the time your next site shows up in a report, the quarter's gone. Speed of response is the thing scale should buy you.
You can't compare your own sites
No benchmarking between locations means no way to see which ones are carrying the network, or which ones are quietly slipping.
Finance asks and you estimate
The number that goes to the board is a best guess assembled by hand. Everyone knows it, but nobody has a better option.
A working session, not a sales call
A focused strategy session built around your operation. We’ll look at where visibility, control and efficiency break down across your locations, then map the opportunities to simplify how your network runs and scales.
See where operations are getting harder to manage
Map the systems, processes and workarounds across your locations to uncover where disconnected operations are creating blind spots or unnecessary admin.
Find the biggest opportunities to simplify
Identify where duplicated effort, manual reporting and fragmented processes are costing your teams time, and where greater consistency could have the biggest impact.
Map what better could look like
Explore how centralised control, consistent operations and cross-location visibility could work across your network, without losing the flexibility individual locations need.
Understand the path from here to there
Walk through what consolidation and migration could realistically look like for your network, including what to tackle first, what can wait, and how to minimise disruption.
Built for how multi-site brands operate
Powering fitness brands across locations, markets and millions of member interactions every year.
17
countries
1,000+
businesses on the platform
2.5m+
check-ins per month
1.2m+
active members
4.5/5
Capterra rating
$1b+
AUD payments processed
One platform. Every location.
We're built to give growing fitness brands the control, consistency and visibility to operate at scale.
Multi-level control
HQ sets the standards. Locations run the day-to-day.
Give every team the right level of control, with the flexibility to manage locally while keeping the wider network aligned.
Operational consistency
Keep every location operating like the same brand.
Standardise the workflows and experiences that matter across your network, while giving local teams the flexibility they need to operate.
Efficiency at scale
Less admin. Faster workflows. More time to grow.
Reduce the repetitive work that multiplies as you add locations, so your team can spend less time clicking, checking and updating.
Reports that drive action
See what’s happening across your network, and act on it.
Bring your business data into one place for clearer visibility across locations, regions and performance, so you can make faster, more confident decisions.
Intelligence-powered automation
Get answers faster. Work smarter.
Hapana’s in-built assistant helps your team find platform answers and support faster, with smarter, recommendation-driven workflows continuing to evolve over time.
Built to scale with your network.
Hapana is priced per location, so your investment grows with your business. Choose the level of control, reporting and operational capability your network needs today, with room to scale as you add locations.
Everything in Basic, plus...
- Gift cards, guest passes, and shared credits
- Spot-based bookings and book a buddy
- Room & Resource Management
- Multi-Location Support
- 40+ downloadable operational and financial reports
- Pre-built lead nurture, onboarding, win-back, and promotional templates with member segmentation tools
- Track staff earnings, commissions, and pay entitlements
- Drive engagement within your branded app with pre-loaded articles, health tips, recipes, and multimedia
- Access pre-build integrations with Facebook Pixel and Google Tag Manager
- Enable read-only API access for self-service key generation, webhooks (read events), premium actions (read only) sandbox
Everything in Premium, plus...
- Client transfers between locations
- Family accounts
- Advanced analytics with 50+ reports, custom widgets, dashboards, and reporting tools
- Full customisation of member app
- Hapana Assistant for audit log querying
- Full read + write APIs with self-service keys, all webhooks, premium actions (metered)
- Central campaign management for multiple locations
- Audit log tracking for account activity, staff actions, and system events
- Dedicated infrastructure and data isolation for enterprise-grade performance, compliance, and security
Only add what you need.
Access, Experience and Hapana AI are available separately, giving you the flexibility to choose what makes sense for your network. Hapana AI is free for your first three months. We’ll help you find the right fit in your session, based on how your business actually operates.
“The customer experience is everything to us. To have a platform that is easy to use and looks good is exciting.”
Book your strategy session
Tell us about your network and what you’re looking to solve. We’ll use the session to understand how you operate today, where complexity is getting in the way, and what the right path forward could look like.